As my grandfather would say, “Mind your P's and Q's.”

by Kim Brussell


I can’t help but wonder what my Grandfather would think about all of today’s new technology.  Especially how it has affected the way in which we communicate with one another on both a personal and business level, in addition to how it has it has affected simple etiquette.

Smartphone MannersI can’t remember the last time I attended a meeting that wasn’t interrupted (sometimes quite boldly) by a ringing cell phone or the buzz of a new email message arriving on someone’s smartphone.  Do you really ever have anyone’s full attention during a meeting anymore (whether it be internal, external or with a client)?

In fact, it brings to mind a meeting our team attended.  The president of the company arrived late, smartphone in hand, never introduced himself or participated in any of the conversation, spent the next half hour looking down at his messages then got up and left without a word ever being said to anyone in the room.  Even in this less formal day and age, that was simply bad manners.

The matter has been a long-standing topic of discussion at many companies, and some have even banned the use of smartphones at meetings. In fact, The New York Times ran an article about minding your BlackBerry and your manners.

Where do you – or  your company – stand  on this debate?  Have you been a victim of smartphone bad manners? Are you guilty of forgetting your cell phone Ps and Qs? Let us know!

Kim BrussellKim Brussell is Vice President of Client Services at Long Island advertising agency Austin & Williams, and works with some of the Agency’s largest, and most dynamic, accounts. To read more about Kim, visit her bio section on the A&W web site here.

Comments – 4 responses to “As my grandfather would say, “Mind your P's and Q's.””

  1. Nathan Says:
    Kim, do you still think it is considered bad manners to tweet during a presentation about twitter? I've always been one to put the phone down during events and keep my eyes on the speaker, but I think in some events related tweets are displayed behind the event speaker(s).
  2. Kim Says:
    If you are showing something as an example than that is a different story.
  3. Starla West Says:
    Hello Kim,

    I enjoyed your article. Thank you for raising this question. Today, on my blog at www.starlawest.com/blog, I addressed how to handle this rude behavior via an article entitled, "How to Respond When You Are the Recipient of Rude and Disrespectful Cell Phone Behavior." Please feel free to read it and let me know your thoughts.

    Have a fantastic day!
    Starla West, Corporate Image Coach
  4. Kim Says:
    Thank you Starla for keeping this topic top of mind. I'll be sure to read your blog article today.

    Kim

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